Orders, Shipping & Returns

Orders

Orders will be processed within 2 business days of order placement, and will arrive at your doorstep within 4-8 days once shipped for UK brands and within 5-10 days for international brands.

Please note that all orders are directly shipped from our partners and therefore timings might slightly variate based on the individual policies of the brand. In case you order from different brands your order may arrive in multiple deliveries and at different times.

We know this might not be the most convenient but it allows us to reduce the CO2 emission by avoiding the transport to our own facilities.

After you've placed your order, you'll receive an order confirmation from LABELL-D and one from the brand including further information on dispatch and shipment. 

Please also note that delivery times may vary depending on the availability of the products and your delivery address.

International Shipments

If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. 

Return or Exchange

It is within your customer rights to return a product. However, we urge you to consider the CO2 impact of your potential return and we encourage you to only buy what you know you will love.

Products are returned directly to the brands and follow each brand’s terms and conditions. In case you want to return a product please follow the below process and check carefully the return policy which arrives from each brand as part of your order.

You have 28 days in total. 14 days after receiving the product to inform the respective brand and LABELL-D of your decision to return the item. After the notification you have a further 14 days to return the goods.

To return a product, please follow these simple steps:

1. Please send us an e-mail to info@labelld.com to explain the reason for the return or exchange and we will inform you about the next steps and facilitate the refund. 

2. Send the package to the brand as per their T&C.

Once the product is returned to the brand and the return has been confirmed, you will be fully refunded.

Payments

Payment methods

We accept Visa, MasterCard, American Express and Maestro cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to LABELL-D.

Payment is only debited from your card at the time of dispatch.

Saved Card details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.

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