Rental: Terms of Service

The following additional conditions apply to Renters for the rental of any Inventory Item.

Rental Fee

The rental fee (“Rental Fee”) for a rented Inventory Item will be the total of the rental charges and the delivery charges listed on the LABELL-D Website for your rental of the Inventory Item. When you place your rental order for an Inventory Item, you hereby authorise us (or our payment services provider) to charge your payment card for the Rental Fee. We will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of an Inventory Item on the LABELL-D Website is an order for the rental of that Inventory Item, regardless of how far in advance that Inventory Item is reserved.

In addition, you hereby authorise us (or our payment services provider) to, charge your payment card for an amount equal to 100% of the then current market replacement value of the Inventory Item (when new) set forth on the LABELL-D Website or LABELL-D App or otherwise determined by LABELL-D in its sole discretion (the “Replacement Value”) You should not place a rental order for an Inventory Item unless you have sufficient funds in the account to which the payment card relates to cover the Replacement Value/deposit as well as the Rental Fee. We reserve the right (and you hereby authorise us to) charge your payment card for any amount up to the Replacement Value of the Inventory Item at any time where such amount is due and payable under these Terms and Conditions.

Cancellation Policy

You may only cancel your rental order if you submit a cancellation request within an hour of the time at which you placed your rental order by email to info@labelld.com. Your email must be clearly headed with the words “CANCELLATION OF RENTAL ORDER” in the subject line.

If you cancel within this time period, you will receive a full refund for the Rental Fee associated with the cancelled order. After this time period, you may no longer cancel your order and you will be charged the full amount of the Rental Fee and any other charges payable under these Terms and Conditions.

Delivery and Shipping Addresses

We will dispatch your rented Inventory Items to your Secure Shipping Address (defined below) for next day delivery, if your order is received by 12pm on a business day in the United Kingdom. Orders placed after 12pm on a business day in the United Kingdom, or on a weekend or public holiday, will be processed on the following business day in the United Kingdom and will be despatched for delivery once processed. The date on which we expect to deliver a rented Inventory Item to your Secure Shipping Address will be set out in the online invoice for your rental order (the “Expected Delivery Date”).

Upon delivery, you bear responsibility for the Inventory Item.

You acknowledge that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive Inventory Item(s). If an un-secure shipping address is provided, LABELL-D does not bear liability for Inventory Items left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which LABELL-D will not be liable. You will be liable for all such delays and additional delivery fees. We will not deliver Inventory Items (or any correspondence) to PO Box addresses in the United Kingdom.

Use of the Inventory Items

The Inventory Items we send to you will be cleaned and delivered ready to wear. While we will clean and inspect each Inventory Item we send to you, use of the Inventory Item is at your own risk and LABELL-D shall not be held liable for any health-related complaints associated with any Inventory Items.

You agree to treat the Inventory Item with great care and to return it to LABELL-D in the same condition as it was in when you received it. You are responsible for loss, destruction or damage to the Inventory Item due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage. If you return an Inventory Item that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Inventory Item, as determined in our discretion, up to the Replacement Value for the Inventory Item (on top of any applicable Rental Fees).

Renters shall not allow any other individual to wear or use rented Inventory Items in any way. In the event any damage is done to the Inventory Items or the Inventory Items are lost during the time of their rental by a Renter rents the Inventory Items, the Renter is responsible for paying the applicable damages which may include the full Replacement Value of the damaged or lost Inventory Items (on top of any applicable Rental Fees).

Return of Inventory Items

When you rent an Inventory Item, your rental period will commence on your Expected Delivery Date and will last for the period you have agreed with LABELL-D at the time of rental. The last day of this period is referred to as the “Return Date”. It is your responsibility to ensure your rented Inventory Items are returned to us by the Return Date. The Return Date for each rented Inventory Item will be set out in the online invoice for the rental order.

With delivery of the Inventory Item, LABELL-D will provide you with a pre-paid, pre-addressed return label as well as instructions for your use in returning the Inventory Item to LABELL-D (“Return Packaging”). If we have provided you with an LABELL-D carrying case, this is not yours to keep. If the LABELL-D carrying case is not returned you will be charged a £10 fee (details below under “Lost Return Packaging”).

THE RETURN PACKAGING IS PRE-PAID FOR A TWO-DAY DELIVERY SERVICE. Please bear this in mind when returning Inventory Items to us in the Return Packaging.

We are not responsible for any personal or other items left in the Inventory Items or which are returned to LABELL-D in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact us as soon as possible at info@labelld.com. Our staff may assist in attempting to locate such items at a customer’s request but are not obligated to and assume no liability for doing so.

Extensions

You may extend your order for an Inventory Item by phone to LABELL-D; provided that any extensions are subject to other orders for that Inventory Item and to pre-payment of the additional Rental Fee applicable to that Inventory Item for the period of time of the extension.

Late Fees

If you return an Inventory Item late or not at all, a late fee of £50.00 will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to LABELL-D for every day that you are late returning the Inventory Item, and you agree to pay such late fees, up to an amount not to exceed 100% of the Replacement Value (plus any applicable Rental Fees). The daily late fee is payable for each order of Inventory Items of which one or more items is not returned when due, not for each Inventory Item. If you have not returned an Inventory Item within seven (7) days after the Return Date for the Inventory Item, your late return will be considered a non-return and LABELL-D will charge to your payment card the Replacement Value of the Inventory Item, less any late fees that you have already paid (but in addition to any Rental Fees).

Maximum Charges

LABELL-D will not charge you for more than an amount equal to 100% of the Replacement Value plus the Rental Fee, in the aggregate, for any charges arising under this Section. If you pay LABELL-D an amount equal to 100% of the Replacement Value, plus any applicable Rental Fees, and you still possess the Inventory Item, the Inventory Item is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section.

Lost Return Packaging

If you lose the Return Packaging, you will be responsible for returning the rented Inventory Item at your own expense by the Return Due Date and providing LABELL-D with a tracking number. Also, if you lose or fail to return the LABELL-D carrying case you will be charged £10. If you still possess the LABELL-D carrying case, it is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section.

Limited Warranties

The following are the limited warranties LABELL-D provides in connection with Inventory Item rentals. LABELL-D’s liability to you for failure to comply with any of these warranties is limited to timely delivery of an Inventory Item conforming to the warranties or a refund of the Rental Fee (excluding delivery charges) as determined by LABELL-D.

1 Clean and Ready to Wear. The Inventory Items will be cleaned and delivered ready to wear. While LABELL-D cleans and inspects each Inventory Item with the utmost care, any use of the Inventory Item is at your own risk and LABELL-D shall not be held liable for any health-related complaints associated with any Inventory Item.

2 Sizing Returns. If your Inventory Item does not fit you, then you may return the Inventory Item to LABELL-D within 24 hours (excluding Sundays and public holidays) of the date you received the Inventory Item by contacting us at info@labelld.com or phone and returning the Inventory Item in accordance with the return procedures above (a “Sizing Return”). LABELL-D will then offer you a full refund for the Rental Fee (less delivery charges) of the Inventory Item, so long as the Inventory Item, in our sole discretion, has not been worn.